FAQ - Yabai Sports

What's the best way to break in a glove?

With a Yabai glove, we recommend you breaking in the glove the old fashioned way. Use a mallet to hammer the break points. And most importantly, play a lot of catch.

How do you compare the quality of your gloves vs other brands?

Yabai gloves are very comparable to other brands in the market. We do not sell through retailers so you are saving money by not having to pay for the retailer mark up.

Do you do sponsorships?

Thank you for asking. We do not do any sponsorships at this time. Please check back with us time to time to see if we have any available.

What is the mission of Yabai?

Our mission is to deliver high performance fielding gloves that are built for every player, crafted with precision, and designed for long lasting durability on the field.

How can I stay updated on Yabai's latest products and promotions?

You can stay updated on Yabai’s latest products, exclusive promotions, and tips by subscribing to our newsletter. And follow our IG and Tiktok accounts!!

Do you do any team packages?

Yes, we can do team packages and you'll get a discount for ordering 6 or more gloves. We can help you make almost any design that you have a vision for.

How long does delivery take after placing an order?

Delivery typically takes 3–7 business days after your order is placed, depending on your location. You’ll receive tracking details once your package ships.

How can I track my order after it has been shipped?

After your order is shipped, you’ll get a confirmation email with a tracking number. Use that number on the courier’s website to follow your delivery in real time.

Do you offer international shipping?

Yes, we offer international shipping to many countries around the world. Shipping fees & delivery times vary based on your location and selected shipping method.

What happens if my package is delayed or lost in transit?

If your package is delayed or missing, contact our support team we’ll investigate with the courier and ensure it’s either delivered or replaced.

Can I change my shipping address after placing an order?

You may update your address within 2 hours of placing the order by contacting our support team. After that, we cannot guarantee changes.

Can I schedule my delivery for a specific date or time?

At the moment, we do not offer scheduled deliveries, but express shipping ensures faster arrival within the promised timeframe.

Can I return a product if I’m not satisfied?

Yes, if you're not fully satisfied with your purchase, you may return the product within 30 days of delivery, provided it is unused and in its original packaging

How long does it take to process a return or refund?

Once we receive your returned item, it typically takes 5–7 business days to process your return or issue a refund. You’ll receive a confirmation email once the refund has been initiated.

Do I need a receipt or proof of purchase to return a product?

Yes, a receipt or valid proof of purchase is required to process any returns or exchanges. This helps us verify your order and ensure a smooth return experience.

Is there a time limit for making a return or exchange?

Yes, returns or exchanges must be initiated within 30 days of your purchase. Products must be unused, in original condition, and include all packaging.

Can I exchange an item for a different product?

Yes, you can exchange an item for different product of equal or lesser value, as long as it’s within 30 days of purchase and the item is unused and in its original condition.

What should I do if I received a damaged or incorrect item?

If you received a damaged or incorrect item, please contact our customer support team within 7 days of delivery with a photo of the product and your order details.

How can I reach your customer support team?

You can contact our support team via our Contact Us page or through our social media channels such as tik tok, instagram, facebook, or X.

How quickly will I receive a response to my inquiry?

We aim to respond to all inquiries within 24–72 business hours. Our team works diligently to ensure your questions are answered as quickly as possible.

Do you provide support for product usage?

Yes, we provide support on how to break in a glove. If you need help, please send us an email at hi@yabaibaseball.com

Where can I find updates about my order status?

Once your order is shipped, you’ll receive a confirmation email with tracking details. You can also log in to your account to check status.

Can I speak to someone about a bulk or wholesale inquiry?

Yes, for bulk or wholesale inquiries, please send us an email at hi@yabaibaseball.com. We will respond to your inquiry as soon as we can.

Why are your gloves more affordable than other brands?

Yabai gloves are made from high quality materials and carefully crafted for high performance. We do not sell through retail channels so you are not paying the retail mark up on the gloves. You are getting the same or better quality fielding gloves from major brands but at a reasonable, fair price.

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